bk992 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and bk992 ("Platform", "we", "us") governing your access to and use of the bk992 website at bk992.bio and all associated services. These Terms apply to every user of the platform without exception.

By registering an account, making a deposit, placing a wager or otherwise using any part of the bk992 platform, you confirm that you have read, understood and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not access or use the bk992 platform.

2. Eligibility

Access to and use of the bk992 platform is subject to strict eligibility requirements. By registering or continuing to use an account, you represent and warrant that all of the following conditions are met and continue to be met throughout your use of the platform:

• You are at least 21 years of age. bk992 strictly enforces this requirement and will request documentary proof of age as part of the KYC verification process. Underage gambling is illegal and strictly prohibited on this platform.
• You are acting on your own behalf and not as an agent or proxy for any third party. Registering or wagering on behalf of another person is strictly prohibited.
• You have not previously had a bk992 account that was suspended, closed for cause, or subject to a self-exclusion order. Attempting to re-register after a self-exclusion is a breach of these Terms.
• You are not a director, officer, employee, contractor or immediate family member of any employee of bk992 or any of its technology or content partners.
• You acknowledge that it is your sole responsibility to ensure that your use of the platform complies with the laws and regulations applicable to you in your place of residence.

bk992 reserves the right to verify eligibility at any time and to request supporting documentation. Any account found to breach eligibility requirements will be suspended and any pending balances reviewed in accordance with the circumstances.

3. Account Registration and Security

To access the full bk992 platform you must create a single registered account. Registration requires accurate, complete and current personal information. You are obligated to update your account details promptly whenever any information changes.

• Each player is permitted to hold one account only. If duplicate accounts are identified, bk992 will close them, cancel any associated bonuses and may void winnings generated through the duplicate account.
• You are solely responsible for the confidentiality of your login credentials. bk992 will never ask for your password via email or chat. You must not share your credentials with any third party.
• You must notify bk992 support immediately if you suspect your account has been accessed without your authorisation. bk992 is not liable for losses where the player failed to take reasonable steps to protect their credentials.
• All information provided at registration is subject to verification. bk992 may request identity documents, proof of address and source-of-funds documentation at any stage. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

bk992 implements SSL encryption across all account and transaction pages. Players are advised to use a strong, unique password and to avoid accessing their account from public or shared devices where possible.

4. Deposits and Withdrawals

bk992 supports a range of payment methods designed for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, Mastercard and selected bank transfer options. All transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all financial transactions:

• Deposits are credited to your account balance upon confirmation from the payment provider. bk992 is not responsible for delays caused by the payment provider's own processing systems.
• Withdrawals will only be processed to a payment method verified as belonging to the account holder. Withdrawals to third-party accounts are not permitted under any circumstances.
• bk992 reserves the right to apply a minimum withdrawal amount and to require completed KYC verification before any withdrawal is processed. Accounts with pending KYC will have withdrawals placed on hold.
• Deposits made using a bonus or promotional code may be subject to wagering requirements before withdrawal is permitted. The specific rollover multiplier and eligible games will be stated in the terms of the relevant promotion.
• bk992 does not charge platform fees on deposits or withdrawals. Your payment provider may apply their own standard charges independently of bk992. Players should check with their provider regarding applicable fees.

Where bk992 has reasonable grounds to suspect money laundering or financial crime, it may freeze the relevant account and withhold pending withdrawals pending investigation. Players will be notified as permitted by applicable law.

5. Bonuses and Promotions

bk992 may from time to time offer bonuses, free spins, cashback and other incentives to registered players. All bonuses and promotional offers are subject to the following general conditions, as well as any specific terms stated at the point of the offer:

• Bonuses are intended for genuine recreational players only. Any player found exploiting bonus structures through arbitrage, low-risk staking patterns or collusion will have their bonus revoked and associated winnings voided.
• Welcome bonuses and first-deposit promotions are available to new players only. Players who create duplicate accounts to claim a welcome bonus again will be permanently suspended and all balances forfeited.
• All bonuses carry a wagering requirement (rollover) that must be met before any associated winnings can be withdrawn. The rollover multiplier applies to the bonus amount unless otherwise stated in the promotion terms.
• bk992 reserves the right to modify, suspend or withdraw any bonus or promotion at any time without prior notice. Where a promotion is withdrawn mid-period, any wagering requirement already in progress will be honoured on a pro-rata basis.
• Free spins awarded as part of a promotion will expire within the timeframe stated in the promotion terms. Expired free spins and winnings generated from them cannot be reinstated.

bk992 makes bonus terms available in plain language within the promotion details. Players are encouraged to read all bonus terms fully before opting in. Claiming a bonus constitutes acceptance of its associated terms.

6. Responsible Gaming

bk992 is committed to promoting responsible gaming and provides a range of player-controlled tools within every registered account to support healthy, controlled play. Use of the platform is strictly limited to players aged 21 and above. The following provisions are in effect at all times:

• Players may set daily, weekly or monthly deposit limits from within their account settings. Deposit limits take effect immediately upon activation and cannot be increased for a cooling-off period of 24 hours following a request to raise them.
• Session time reminders can be set to alert the player after a chosen period of continuous play. These serve as prompts to review playing activity and do not automatically end a session.
• Self-exclusion allows a player to suspend their own account access for a chosen period. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. Players who feel gambling is affecting their wellbeing are strongly encouraged to use this tool.
• Loss limits cap the maximum amount that may be lost within a defined period. Players may also request a voluntary cooling-off period through the support team at any time.

bk992 will not market directly to any player currently under a self-exclusion period. If you believe gambling is becoming a problem, contact our support team, read the Responsible Gaming guidance on this site, or seek independent support. bk992 is for entertainment purposes only and is strictly for adults aged 21 and above.

7. Prohibited Activities

The following activities are strictly prohibited on the bk992 platform. Engaging in any of these may result in immediate account suspension, forfeiture of all balances and, where applicable, referral to relevant authorities:

• Using automated software, bots, scripts or any artificial intelligence tool to place wagers, exploit promotions or interact with the platform in a manner unavailable to standard users through a normal web browser.
• Colluding with other players to gain a competitive advantage or to manipulate the outcome of any game, tournament or promotional offer.
• Depositing funds derived from criminal activity, money laundering or any transaction intended to circumvent applicable financial regulations.
• Providing false, misleading or incomplete information during registration or at any point in the KYC verification process.
• Attempting to access another player's account, exploiting software vulnerabilities or interfering with the normal operation of the bk992 platform through any technical means.

bk992 employs fraud detection systems that monitor account activity continuously. Where prohibited activity is detected, bk992 may act without prior notice, including freezing balances pending investigation. Players found to have engaged in prohibited activities will not be entitled to recover any forfeited funds.

8. Intellectual Property

All content on the bk992 platform — including website design, graphics, logos, text, software, game interfaces and data compilations — is the exclusive property of bk992 or its licensed content providers and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed or otherwise exploited without the prior written consent of bk992.

The bk992 name, logo and all associated marks are trademarks of bk992. Unauthorised use of any bk992 trademark in domain names, social media handles, promotional materials or any commercial context is strictly prohibited. Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only.

9. Limitation of Liability

To the fullest extent permitted by applicable law, bk992 excludes all liability for losses or damages of any kind arising from your use of or inability to use the platform. Specifically, bk992 shall not be liable for:

• Any loss of profits, revenue, data or anticipated savings, whether direct or indirect, resulting from your use of the bk992 platform or from any interruption, suspension or termination of the platform's services.
• Losses arising from delays or failures in third-party payment systems including bKash, Nagad, Rocket or Upay that are outside bk992's direct operational control.
• Any loss suffered as a result of unauthorised access to a player account where the player failed to take reasonable security precautions such as using a strong password, keeping credentials private and logging out of shared devices.

Nothing in these Terms limits bk992's liability for fraud or any other liability that cannot be excluded under applicable law. Where applicable law does not permit exclusion of certain implied warranties or limitations on liability, those will apply only to the minimum extent required by law.

10. Account Suspension and Termination

bk992 reserves the right to suspend, restrict or permanently close any player account at its discretion. Common grounds for account action include but are not limited to:

• Breach of any provision of these Terms, including eligibility violations, provision of false information, participation in prohibited activities or failure to complete KYC verification within required timeframes.
• Reasonable suspicion of fraudulent activity, money laundering, match fixing or any other conduct that poses a risk to the integrity of the platform or to other players.
• A player's request to close their own account, including voluntary self-exclusion requests submitted through account settings or via the support team.
• Extended account inactivity, defined as no login or transaction activity for twelve consecutive months. Inactive accounts may be subject to a monthly inactivity fee as disclosed in the account settings.

Upon account closure, any remaining balance not subject to an active investigation or wagering requirement will be returned to the player via their verified payment method within a reasonable processing period. bk992 will communicate the outcome of any account review to the player at their registered email address.

11. Privacy and Data Protection

bk992 collects and processes personal data in connection with platform operation, including data required for account registration, KYC verification, payment processing and fraud prevention. The collection, storage, use and sharing of personal data is governed by the bk992 Privacy Policy, which forms part of these Terms by reference and is available at /privacy-policy.

By registering with bk992, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct or request deletion of your personal data by contacting the support team. bk992 does not sell personal data to third parties for marketing purposes.

12. Amendments to These Terms

bk992 reserves the right to amend, update or replace these Terms at any time. Where changes are material, bk992 will make reasonable efforts to notify registered players via the email address associated with their account or through a prominent notice within the platform prior to the changes taking effect.

Your continued use of the bk992 platform following publication of revised Terms constitutes your acceptance of those revised Terms. The date shown at the top of this page indicates when the Terms were last updated. If you do not agree to the revised Terms, you must cease using the platform and may request account closure by contacting the support team.

13. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. bk992 operates as an online platform and makes no specific representation regarding the legal status of online gambling in any particular jurisdiction. Players are solely responsible for determining whether their use of the platform is lawful in their place of residence.

In the event of a dispute between a player and bk992, the player should first contact the support team to seek resolution through the platform's internal complaints process. bk992 aims to acknowledge complaints within 48 hours and provide a substantive response within 7 business days. Where a complaint cannot be resolved internally, further escalation options will be communicated to the player.

14. Contact Information

If you have questions about these Terms, wish to raise a complaint, need account assistance or want to contact bk992 for any other reason, please reach our support team using the contact details below. All support communication is available in English.